My Cart

Close
  • Sign in
  •   Cart (0)

Returns & Exchanges

For Returns & Exchanges, email our customer team at info@brazilianshoesus.com 

We want you to feel happy and secure about shopping with BRAZILIAN SHOES. In the event that you are not completely satisfied with your purchase, you may return or exchange your merchandise within 30 days of your purchase.

Send us an email, describing why you need to return your shoes, i.e.: "They don't fit well". Also, mention in the subject line of your message if you would like to exchange them or if you would just like a refund.

The item must be unworn, in a new resalable condition in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice. Labels added and damages to the shoebox will not be accepted, leading to a declined return.

Exchanges

Any order which qualifies for free shipping will also qualify for free exchanges. Otherwise, the cost of the service is $10.

  • For exchanges, place a new order on www.brazilianshoesus.com
  • Notify our customer care team at info@brazilianshoesus.com of your original and newly placed order numbers. Our team will send you a Return Label and your Return Merchandise Authorization number (RMA).
  • Please note that shipping charges are non-refundable.

 

Refunds

  • Notify our customer care team at info@brazilianshoesus.com of your original placed order number. Our team will send you a Return Label and your Return Merchandise Authorization number (RMA).
  • For orders being returned for a refund; BRAZILIAN SHOES offers Flat Rate Return Shipping. The cost of the service is $10.  It will be subtracted from the refund you are issued.
  • Please note that shipping charges are non-refundable.

 

Return Address
Brazilian Shoes
1325 NW 78 Ave, Suite 202
Doral - Florida, 33126