My Cart

  • Sign in
  •   Cart (0)

Returns & Exchanges

For Returns & Exchanges, email our customer team at 

We want you to feel happy and secure about shopping with BRAZILIAN SHOES.

Return and exchange policies BRAZILIAN SHOES US.

In Brazilian Shoes US, we are committed to the satisfaction of our CLIENT. So, we put at your disposal the following Policy of Changes and Returns of the shoes that we market through the Online Service, to meet the needs and demands of THE CLIENTS:

  1. Means to request changes or returns.

Returns or changes must be made through an email to

Note: You will receive a maximum email within 1 business day, notifying the receipt of your request.

Our Customer Service area will be validated if your return is entitled to a free guide.

If the shipment of the product was free, the reimbursement will cost (according to the analysis made by our Customer Service department).

An email will be sent where you should print a return guide, prepare the package that integrates the return format and then take it to the package.

The guide is valid for 5 days.

If the shipment was NOT free, the return must be paid directly by the customer in the package.

Shipping Address:

9300 NW 13 TH ST BAY 1 UNIT 1 MIAMI FL 33178.

Note: It is important to clarify that the guide number provided by the package will be able to track the status of your return.


Once the product has been received, the corresponding review will be made, confirming if it proceeds in accordance with the policies described, the response by email.

In case the return does not continue, you must contact the Call Center to retrieve the product.

In this case, the product will be sent back to your home through the parcel service. The package guide will have a cost that must cover THE CLIENT.

  1. Term to request changes or returns for another size or model.

If you need to change the size, model or color of the product purchased, you have a period of 30 calendar days from the date of payment of the order to make the return.

  1. Term to request changes in case of product defects.

If the product has been published by THE CLIENT has a manufacturing defect, THE CLIENT has a period of 60 calendar days from the date of payment of the order to make the return.

  1. Return policy.

Brazilian Shoes have a Manufacturing Guarantee that protects customers against defects in workmanship and manufacturing materials. This is why the United States shoes do not return these products. In case of detecting any fault in the workmanship and/or manufacturing materials, it is necessary to contact the manufacturer to validate the warranty.



When the product had been used in conditions other than normal.

When the product has not been operated in accordance with the instructions for use that accompany it.

When the product has been altered or repaired by unauthorized persons.

The return process takes an average of 3 to 10 business days, including product delivery, reception, and evaluation by the BRAZILIAN SHOES US team and notification of the result.

At this time we must add the reimbursement period, which is made after the approval of the return and varies depending on the means of payment with which the order was placed.

Outside of these rules established in these policies, we reserve the right to refuse a return and to make the refund.


  1. Requirements for changes, refunds, and refunds.

The requirements that must be observed to make a valid exchange or refund will be:

You must keep the original box and packaging of the products, as they will be necessary in case THE CLIENT wants to make a return.

The product must be clean and in good condition, without being dirty, stained, mistreated, with damage caused repairs or repairs.

It must be delivered with its labels without being detached and in the original packaging including accessories, promotional items, and pairs.

That the product has not been of the size or model that THE CLIENT thought it acquired or that the product has a manufacturing defect that in accordance with the present Policies of Changes and Returns allow the respective return and/or make the request again to request another size or model

That the product has been lost in the shipment. In this case, a refund is generated for the amount of the lost product.

  1. Sending a return.

To obtain the refund of the order, the client must be sent to our address, continue with the return policies, where the product must be in perfect condition.

In case of return of a product, the refund of money will be paid by the customer.

In this case, we have paid for parcel expenses.

  1. Recovery of products not approved for return.

If THE CUSTOMER requested the return of a product by sending it through the parcel and it was not approved for its return, it will have to respond with the Call Center to retrieve the product.

In this case THE BRAZILIAN SHOES. you will send THE CLIENT again the product to your address through parcel service. The shipping guide will have a cost that must be covered by the customer

Return Address
Brazilian Shoes
9300 NW 13TH STREET 
Doral - Florida, 33172